This guide explains how to request USD payment details or USD-related capabilities in Bancoli.
Important: Smart USD is not a separate fiat USD bank account. Smart USD is a combined USD-equivalent balance view for eligible components such as USDC and USDi. Depending on your account, plan, location, and approval status, Bancoli may show route-specific USD payment actions or account details in your dashboard.
Prerequisites
Your Bancoli account must be approved and active.
Your business information and verification status must be up to date.
The requested payment capability must be available for your account type, plan, and location.
Steps to request USD account details
Log in to Bancoli at https://app.bancoli.com and sign in to your account.
Navigate to your USD / Smart USD area from your dashboard accounts list.
Open Account Details (or the payment-details option shown for your account).
Request account details if the option is available. If additional information or documents are required, you will receive a prompt or email from the approvals team.
Wait for confirmation. You will receive a notification by email and in your Bancoli dashboard when details are ready. If your request is under review, you will see a pending status. No further action is needed unless the approvals team contacts you.
Verification
You will know setup is complete when the available USD account details or payment actions appear in your dashboard. Most requests are reviewed within a few business days. Timing can vary if additional provider or compliance review is needed.
Troubleshooting
I don't see a USD or account-details option. Confirm your account is approved and active. USD rails are not available to every customer, plan, or location.
My request has been pending for more than 5 business days. Contact Bancoli Support with your account handle or email so we can check status.
I was asked for additional documents. Follow the instructions from the approvals team and upload the requested documents in your dashboard or reply to the email.